Last updated: May 28, 2026
Terms of Use
DRAFT — for attorney review. This is a starting draft, not legal advice. Bracketed items must be confirmed/completed by counsel before publishing.
1. Agreement to these Terms
By accessing or using mytravelmd.com and the TravelMD service (the "Service"), you agree to these Terms of Use. If you do not agree, do not use the Service. The Service is operated by [OPERATING ENTITY — e.g., Alipour Medical Group, P.C.] ("TravelMD," "we," "us," "our").
2. What TravelMD is — and is not
TravelMD is a technology platform that connects users with independent, licensed physicians for a medical consultation regarding travel that was missed, interrupted, or cancelled. Where a physician determines, in their independent medical judgment, that it is clinically appropriate, the physician may provide medical documentation that you can submit to an airline, hotel, travel insurer, or other third party.
TravelMD does not:
- guarantee that any letter or documentation will be issued;
- guarantee any refund, reimbursement, credit, or claim outcome;
- provide emergency medical care. If you have a medical emergency, call 911 or go to the nearest emergency room.
The Service is not a substitute for an in-person relationship with your primary care provider or for emergency or ongoing medical care.
3. Good-faith medical evaluation
All documentation is provided only after a licensed physician conducts a good-faith medical evaluation appropriate to the circumstances. Documentation reflects the physician's honest, independent clinical assessment. We do not, under any circumstances, create false, misleading, backdated, or pre-determined documentation, and we will not issue documentation to support a claim we believe to be inaccurate or fraudulent.
4. Eligibility
You must be at least 18 years old and physically located in a U.S. state where a TravelMD-affiliated physician is licensed at the time of your consultation. States currently served: [LIST STATES]. You agree to provide accurate, current, and complete information.
5. No guarantee of reimbursement
Decisions about refunds, reimbursements, credits, waivers, or insurance claims are made solely by the relevant airline, hotel, insurer, or other third party under their own policies and at their sole discretion. TravelMD has no control over, and makes no representation or warranty about, those decisions.
6. Fees and refunds
The consultation fee is [$AMOUNT] and is disclosed before you pay. Because the Service includes licensed-physician professional time, fees are generally non-refundable once a consultation has occurred. If, after reviewing your information, a physician determines that no documentation is clinically warranted, [DESCRIBE REFUND RULE — e.g., the consultation fee will be refunded, less a $[X] non-refundable review fee]. [CONFIRM EXACT REFUND POLICY WITH COUNSEL.]
7. Your responsibilities; prohibited conduct
You agree to provide truthful information and to use the Service only for lawful purposes. You may not: misrepresent your identity, symptoms, or circumstances; request or attempt to obtain false or misleading documentation; use the Service to commit or facilitate fraud; or submit documentation in any manner you know to be deceptive. Misuse may result in refusal of service, denial of any refund, termination of access, and referral to appropriate authorities.
8. Independent physicians
Physicians who provide consultations through the Service exercise independent professional medical judgment and are solely responsible for clinical decisions and documentation. [If applicable: physicians are employed by or contracted with [OPERATING ENTITY].] Nothing in the Service creates a physician-patient relationship except through an actual consultation with a physician.
9. Intellectual property
All content, branding, logos, and design of the Service are owned by TravelMD or its licensors and may not be copied, reproduced, or used without prior written permission.
10. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that any particular result will be achieved.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TRAVELMD AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, AND TRAVELMD'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO TRAVELMD IN THE [TIME PERIOD] PRECEDING THE CLAIM. [COUNSEL TO FINALIZE; some limitations may not apply to professional medical services.]
12. Indemnification
You agree to indemnify and hold harmless TravelMD and its affiliates from claims arising out of your misuse of the Service, your violation of these Terms, or your submission of inaccurate or fraudulent information.
13. Governing law and dispute resolution
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. [DISPUTE RESOLUTION / ARBITRATION / VENUE PROVISIONS — TO BE COMPLETED BY COUNSEL.]
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance.
15. Contact
[OPERATING ENTITY], [MAILING ADDRESS], [SUPPORT EMAIL].
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